At Ylkjzx, we understand that customers may occasionally need to cancel an order.
1. Cancellation Window
Customers may request cancellation within 15 minutes after placing an order.
The order must not have entered fulfillment before the cancellation request is processed.
2. How to Request Cancellation
Please contact our support team immediately at:
Include your order number and the email address used at checkout.
3. After the Cancellation Window
Cancellation cannot be guaranteed once the 15-minute window has passed.
If an order has entered fulfillment or has already been dispatched, standard cancellation may no longer be possible.
4. Cancellation Refunds
If cancellation is approved and payment has been collected, the applicable amount will be refunded to the original payment method.
Approved refunds are generally processed within 5–10 business days.
Additional bank processing time may apply.
5. Orders Already Shipped
If an order has already shipped, customers may request an eligible return after delivery according to our Return and Refund Policy.
Eligible products may be returned within 30 calendar days after delivery, with free return shipping and no restocking fee.
6. Customer Support
Ylkjzx
Email: jasonhall386671@outlook.com
Customer Service Hours:
Monday–Sunday
8:00 AM–8:00 PM Central Time (CT)
We aim to respond within one business day.